Privacy Policy

This Privacy Policy will be reviewed at least annually to ensure continued compliance with applicable data protection laws, including the Nigeria Data Protection Act (NDPA) 2023 and the Nigeria Data Protection Regulation (NDPR). As CloseBuy grows — adding new features, expanding to new estates and locations, and adapting to changes in technology and regulation — our data practices may evolve.

When material changes are made to this Policy, we will notify you through the app, our website, or via email, and update the effective date above. Continued use of CloseBuy after any update constitutes your acceptance of the revised Policy.

We collect only the information necessary to deliver our Services effectively and securely. We may collect your personal information when you:

• Create a CloseBuy account or register for any of our Services
• Place an order or make a purchase through our platform
• Use our AI-powered shopping assistance or customer support tools
• Subscribe to our newsletters, promotional messages, or WhatsApp channel
• Contact us with a question, complaint, or support request
• Participate in a promotion, referral programme, or survey
• Browse or use our mobile application, website, or any CloseBuy platform
• Interact with our platform through social media or third-party integrations

With your permission and as permitted by applicable law, we may also receive information about you from third parties such as fraud-prevention agencies, identity verification services, or business directories.

The specific information we collect depends on how you use CloseBuy. This may include:

• 3.1 Account information: your full name, date of birth, gender, email address, phone number, and profile details.
• 3.2 Delivery information: your physical delivery address and any saved addresses within your estate or neighbourhood.
• 3.3 Order information: details of orders placed, order history, vendor interactions, payment status, and delivery records.
• 3.4 Payment information: payment method details collected and processed securely through our authorised payment processors and financial partners. We do not store your full card details on our servers.
• 3.5 Device information: device type, operating system, app version, unique device identifiers, and mobile network information.
• 3.6 Location data: your GPS location and related data used to connect you with nearby vendors and to enable accurate delivery services.
• 3.7 AI interaction data: prompts, inputs, and conversations with our AI-powered shopping assistant or support tools, used to provide and improve those features.
• 3.8 Communication records: messages, complaints, or enquiries submitted through the app or our support channels.
• 3.9 Survey responses: optional demographic and feedback information if you choose to participate in surveys or research activities.
• 3.10 Referral information: details of individuals you refer to CloseBuy, where provided, on the assumption that their prior consent has been obtained.

We use your personal information to:

We process your personal data under the following lawful bases as recognised by the Nigeria Data Protection Act (NDPA) 2023:

• Consent: where you have given clear consent for us to process your data for a specific purpose, such as receiving marketing communications or using AI features.
• Contract performance: processing necessary to fulfil your orders, facilitate payments, and deliver our Services to you.
• Legal obligation: where processing is required to comply with Nigerian law or applicable regulatory requirements.
• Legitimate interests: where processing is necessary for our legitimate business purposes — such as fraud prevention, platform security, and service improvement — provided your fundamental rights are not overridden.

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

When you use the CloseBuy web platform, we may use cookies (small text files stored in your browser) and similar technologies such as web beacons and analytics tools. These help us remember your preferences, understand how you interact with our platform, improve the performance of our Services, support AI features, and prevent fraudulent activity.

Cookies do not personally identify you on their own and do not harm your device. You may adjust your browser settings to refuse cookies at any time, though doing so may limit certain features of our web platform.

By tapping "Continue" or "Sign Up" on the CloseBuy application, you accept this Policy and consent to the collection and processing of your personal information — including your name, contact details, delivery address, order history, location data, and payment information — for the purposes described in this Policy.

If you wish to withdraw your consent or opt out of any aspect of our Services, you may contact us at privacy@closebuyng.com. Note that withdrawal of consent may affect your ability to use certain features of CloseBuy.

We may share your information only where necessary and with appropriate safeguards, including with:

• Vendors and local businesses: to fulfil your orders and resolve customer support complaints.
• Delivery agents: your delivery address and order details, solely to complete your delivery.
• Authorised payment processors: to facilitate secure payment processing and transaction verification.
• Technology and service providers: companies that support our infrastructure, cloud hosting, and AI services.
• Law enforcement or regulatory authorities: where required or permitted by Nigerian law.

Location access is fundamental to how CloseBuy works. We use your location to identify nearby vendors and businesses, display relevant products, and coordinate deliveries accurately to your address. You may adjust your location permissions at any time in your device settings, though disabling location access will significantly limit your ability to use CloseBuy's core features.

CloseBuy offers AI-powered shopping assistance and customer support tools designed to simplify your experience. When you use these features, we collect and process your inputs and interaction data to generate responses and recommendations. AI interaction data is used solely to provide and improve these features and is not used to make automated decisions that significantly affect your legal rights.

All communications through our platform may be recorded for safety, quality assurance, fraud prevention, and service improvement purposes. We may contact you via push notifications, SMS, email, WhatsApp, or phone regarding your account, orders, and service updates.

Your personal information is stored on secure electronic servers and protected through a combination of physical, technical, and administrative security measures. These include encryption of data in transit (SSL/TLS), encryption of sensitive data at rest, firewalls, and role-based access controls.

We retain your personal information for as long as your account is active. Following your last active use of CloseBuy, we will retain your data for a period of seven (7) years in accordance with our Records Retention Policy and applicable Nigerian law.

Under the Nigeria Data Protection Act (NDPA) 2023, you have the right to access, rectify, or request erasure of your personal data, object to or restrict processing, request data portability, and withdraw consent.

To exercise any of these rights, please contact our privacy compliance team at privacy@closebuyng.com.